A business culture dominated by managers obsessed with numbers is all too common, thanks to the greed of Wall Street, the demands of the board of directors, and the profit driven pressures from investors. Despite the fact that this method is outdated and harsh, managers continue to use what they are already familiar with: managing people. ~ Page 29
As a leader, it is your responsibility to establish and define accountability standards. What is acceptable and what is not are entirely up to you. Determine the standards of behavior that will be held accountable. Then take on that behavior as a model. It is not what you preach that matters, but rather what you tolerate. If you don’t want to do something, don’t say it at all. Actions, not words, should be used to set the tone. Excitement, inspiration, and trust are generated when leaders lead by example. This also serves as a demonstration of consistency, sincerity, and ethical authority. The ability to expect consistency from your followers becomes easier when you maintain consistency in your own words and deeds. Make use of your personal qualities and strengths to do the right thing at the right time and for the right reasons. ~ Page 51
